Privacy Policy

01 Information We Collect

We only collect information you choose to give us, plus basic technical data that most websites gather automatically. Specifically:

• Information you provide: When you fill out our contact or estimate form, or reach us by phone, text, or email, we may collect your name, phone number, email address, home or service address, ZIP code, and any details you share about your chimney or request.
• Automatically collected data: Like most websites, our site (built on WordPress) may automatically log technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit.
• Analytics and cookies: We use tools such as Google Analytics and advertising pixels (for example, from Meta/Facebook or Google) that use cookies and similar technologies to understand how visitors use our site and to measure our advertising.

We do not collect or process any payment or credit card information through this website. All quotes and invoices are handled offline.

02 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates or scheduling.
• Perform the chimney services you request.
• Contact you about your request, appointment, or follow-up.
• Improve our website, services, and customer experience.
• Measure and improve our advertising and understand how visitors find us.

We will never sell your personal information.

03 Cookies & Tracking Technologies

Our website uses cookies and similar technologies through analytics and advertising tools like Google Analytics and Meta/Google advertising pixels. These help us see which pages are popular, how people reach us, and whether our ads are working.

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics using Google's opt-out browser add-on, and manage ad personalization through the settings offered by Google and Meta. Disabling cookies may affect how some parts of the site function.

04 How We Share Information

We share information only as needed to run our business and provide our services. This may include:

• Service providers: Trusted third parties who help us operate our website, analytics, and advertising (such as Google and Meta), under their own privacy terms.
• Legal requirements: When required by law, subpoena, or to protect our rights, safety, or property.

We do not sell, rent, or trade your personal information to third parties for their own marketing.

05 Data Retention

We keep the information you provide only as long as needed to respond to your request, provide our services, meet our legal and record-keeping obligations, and support legitimate business purposes. When it is no longer needed, we take reasonable steps to delete or secure it.

06 Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

07 Your Choices & Rights

You may contact us at any time to ask what personal information we hold about you, to request that we correct or delete it, or to opt out of marketing communications. Depending on where you live, you may have additional rights under laws such as the CCPA. To make any of these requests, just reach out using the contact details below.

08 Third-Party Links

Our website may contain links to other sites we don't operate. We're not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

09 Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the effective date at the top of this page. We encourage you to review it periodically so you stay informed about how we protect your information.